General terms and conditions
Most recently updated on 15 March 2023
The website:
(hereinafter referred to as the "Platform")
is an initiative of:
Marrenco NV
(hereinafter referred to as “we” or “Marrenco NV” or the “Vendor”);
I. GENERAL TERMS OF USE
1. Scope
These General Terms of Use apply to any visit or use of the Platform by an internet user (hereinafter referred to as the "User").
By visiting or using the Platform, the User acknowledges that he/she has read these General Terms of Use and explicitly accepts the rights and obligations set out therein.
By way of exception, the provisions of the General Terms of Use may be waived by written agreement. Such waivers may include the amendment, addition or deletion of the provisions to which they relate and do not affect the application of the remaining provisions of the General Terms of Use.
We reserve the right to modify our General Terms of Use at any time and without prior notice, but we undertake to apply the provisions in force at the time the User used the Platform.
2. Platform
a. Accessibility and navigation
Access to and use of the Platform is restricted to persons aged 18 and over. Each User certifies on his/her honour that he/she has reached the required age. We reserve the right to request proof of the User's age in any way possible. If Users are under 18, an authorised adult may act as the person responsible for such User and, as such, vouch for all legal responsibilities of this User.
We take all reasonable and necessary measures to ensure the proper operation, security and accessibility of our Platform. However, we cannot provide an absolute guarantee of operation and our actions must therefore be considered to be subject to an obligation of means only.
All use of the Platform is at all times at the User's own risk. We are not liable for any damage or consequential damage that may result from, as the case may be, malfunctions, interruptions, defects or even harmful elements on the Platform.
We reserve the right to restrict access to the Platform or interrupt its operation at any time, without prior notice.
b. Content
Marrenco NV largely determines the content of the Platform and takes great care over the information on it. We take all possible measures to keep our Platform as complete, accurate and up-to-date as possible, even when the information on it is provided by third parties. We reserve the right to modify, supplement or delete the Platform and its content at any time, without assuming any liability for this.
Marrenco NV cannot provide an absolute warranty as to the quality of the information on the Platform. As a result, this information may not always be complete, (sufficiently) accurate or up-to-date. Accordingly, Marrenco NV cannot be held liable for any damage, direct or indirect, that the User may incur as a result of the information on or operation of the Platform.
If certain content of the Platform violates prevailing legislation or the rights of third parties or is contrary to morality, we ask each User to inform us as soon as possible by email so that we can take appropriate measures.
Downloading content from the Platform is always at the User's own risk. Marrenco NV is not liable for any damage, direct or indirect, resulting from such downloads, such as loss of data or damage to the User's computer system, which are the sole and exclusive responsibility of the User.
c. Services reserved for registered Users
1) Registration
Access to certain services is limited to Users who have completed the registration process on the Platform.
Registration and access to the services of the Platform are reserved exclusively to natural persons of age and legal capacity, after having completed and validated the registration form that is available online on the Platform and after having accepted these General Terms of Use.
At the time of registration, the User undertakes to provide correct, complete and up-to-date information about himself/herself. The User must also regularly check the data relating to him/her to ensure its accuracy.
As such, the User must provide a valid email address, to which the Platform will send the confirmation of his/her subscription to our services. An e-mail address cannot be used more than once to subscribe to the services.
Any communication from the Platform and its partners is deemed to have been received and read by the User. The latter therefore undertakes to regularly consult the messages received at this e-mail address and, if necessary, to reply within a reasonable period of time.
Only one registration per person is permitted.
The User is assigned an identification code that allows him/her to access a space reserved for him/her (hereinafter the "Personal Space"), subject to entering his/her password.
The user name is permanent, but the password can be changed online by the User in his or her Personal Space.
The password is personal and confidential. The User undertakes not to disclose it to third parties.
In any case, Marrenco NV reserves the right to refuse a request to register to the Platform's services in case of non-compliance with these General Terms of Use by the User.
2) Deregistering
Regularly registered Users may request to unsubscribe at any time by going to the dedicated page in their Personal Space. Any deregistration from the Platform will be effective within a period of 15 days after the User has completed the appropriate form.
3. Links to other websites
The Platform may contain links or hyperlinks to external websites. Such links do not automatically imply a relationship between Marrenco NV and the external website or even an implicit agreement with the content of these external websites.
Marrenco NV has no control over such external third-party websites.
We are therefore not responsible for the safe and correct operation of the hyperlinks and their final destination. Once the user clicks on the hyperlink, he/she will leave the Platform. As such, we cannot be held liable for any further damage.
4. Intellectual Property
The structure of the Platform, as well as the content, texts, graphics, images, photos, sounds, videos, databases, computer applications, etc. that the Platform entails or that can be accessed through the Platform, are the property of Marrenco NV or Marrenco NV has obtained the necessary rights to them, and are thus protected by the currently applicable intellectual property legislation.
Any representation, reproduction, adaptation or partial or full exploitation of the content, brands and services offered by the Platform, in any way whatsoever, without the prior, explicit and written consent of Marrenco NV, is strictly prohibited, with the exception of elements explicitly designated on the Platform as being 'royalty-free'.
Platform Users are granted a limited right to access, use and display the Platform and its content. This right is granted on a non-exclusive, non-transferable basis and may only be used for personal and non-commercial purposes. Unless previously agreed otherwise in writing, the User is not allowed to – fully or partially – modify, reproduce, translate, distribute, sell or communicate protected elements to the public.
The User is prohibited from entering any data on the Platform that would or could alter the content or appearance of the Platform.
5. Personal Data Protection
We assure Users that we attach the utmost importance to the protection of their privacy and personal data, and that we always try to communicate clearly and transparently in this regard.
Personal data provided by Users during
their visit or use of the Platform are collected and processed by Marrenco NV
for internal purposes only.
Marrenco NV undertakes to comply with the applicable legislation in this regard,
in particular Regulation (EU) 2016/679 of 27 April 2016 on the protection of
natural persons in connection with the processing of personal data and the free
movement of such data (the "General Data Protection Regulation" or
"GDPR") and the Law of 30 July 2018 on the protection of natural
persons in connection with the processing of personal data.
The User's personal data will be processed in accordance with the Privacy Policy available on the Platform.
6. Applicable law and jurisdiction
These General Terms of Use are governed by Belgian law.
In the event of a dispute and failing an amicable solution between the parties, the dispute will be brought before the courts of the judicial district where Marrenco NV has its registered office.
7. Other provisions
Marrenco NV reserves the right to modify, expand, remove, limit or interrupt the Platform and related services at any time, without prior notice and without such causing any liability.
In the event of a breach of the General Terms of Use by the User, Marrenco NV reserves the right to take appropriate sanctions and compensation measures. Marrenco NV reserves the right to temporarily or permanently deny a User access to the Platform or our services. These measures may be taken without giving reasons and without prior notice, nor can they result in any liability on the part of Marrenco NV or give rise to any form of compensation.
The unlawfulness or full or partial invalidity of any provision of our General Terms of Use will not affect the validity and application of the other provisions. In such event, we are entitled to replace the provision by another valid provision that serves the same purpose.
II. GENERAL TERMS OF SALE
1. Scope
These General Terms of Sale define the mutual rights and obligations in the event of any purchase of products or services on the Platform by a User (who, for the purposes of the General Terms of Sale, is hereinafter referred to as "Customer").
The General Terms of Sale define all obligations of the parties. The Customer is considered to unreservedly accept them, failing which their order will not be validated.
Exceptions to the provisions of the General Terms of Sale may be granted in exceptional cases, provided such exceptions have been agreed in writing. Such deviations may include the amendment, addition or deletion of the provisions to which they relate and do not affect the application of the remaining provisions of the General Terms of Sale.
Marrenco NV reserves the right to amend the General Terms of Sale from time to time. These amendments will apply as soon as they have been put online for all purchases made after that date.
2. Online shop
Through the Platform, the Vendor offers Customers an online shop presenting its products or services. The presentation of these products or services (e.g. through photographs) has no contractual value.
The products or services are described and presented with the greatest possible accuracy. However, the Vendor cannot be held liable for errors or omissions in the presentation.
Products and services are offered within the limits of their availability.
Prices and taxes are listed in the online shop.
3. Price
The Vendor reserves the right to change its prices at any time by publishing them online.
Only the indicated prices and taxes in force at the time of the order are applicable, subject to availability on that date.
Prices are stated in euro and do not take into account any delivery costs, which are additionally specified and invoiced before the validation of the order by the Customer.
If the Customer's installation falls outside the standards described on the website, additional charges for customisation will be invoiced, subject to approval by Customer and Vendor or installer.
The total amount of the order (all taxes included) and, if applicable, the delivery charges will be specified before the final validation of the order.
4. Online ordering
The Customer is given the opportunity to complete an order online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services.
To validate his order, the Customer must accept these General Terms of Sale by ticking the designated box.
The Customer must provide a valid email address, billing information and, if applicable, a valid delivery address. All communication with the Vendor can take place through this email address.
The Customer must also validate the payment method.
The Vendor reserves the right to block the Customer's order in the absence of payment, if an incorrect address has been provided or if there is any other problem on the Customer's part until the problem at hand has been resolved.
5. Confirmation and payment of the order
The Vendor retains ownership of the ordered items until full payment for the order has been received.
a. Payment
The Customer carries out payment upon the final validation of the order using the chosen payment method. This validation serves as a signature.
The Customer warrants towards the Vendor that he has the necessary authorisations to use this method of payment and acknowledges that the information provided for this purpose constitutes proof of his agreement with the sale as well as the payment of the sums due under the order.
The Vendor has established a procedure to
verify orders and means of payment to reasonably protect it against any
fraudulent use of a means of payment, amongst others by requesting
identification details from the Customer.
If the authorisation to pay by credit card is refused by accredited
organisations or in case of non-payment, the Vendor reserves the right to
suspend or cancel the order and its delivery.
The Vendor also reserves the right to refuse an order from a Customer if that Customer hasn't yet settled (part) of a previous order or if a payment dispute with that Customer is pending.
b. Confirmation
Upon receipt of the validation of the purchase, including payment, the Vendor will send the purchased item to the Customer, along with an invoice, unless the latter is sent in response to the order or handed over upon the installation of the purchased item.
The Customer may request that the invoice be sent to an address other than the delivery address by submitting a request to that effect to the Customer Service Department prior to the delivery of the corresponding order (see contact details below).
If a service or product is not available, the Vendor will inform the Customer by email as soon as possible in view of replacing or cancelling the order of this product and, as the case may be, refunding the price paid. The remaining part of the order, if any, will remain unchanged and final.
6. Subscription
This article applies in addition to the other provisions of the contract for any subscription to which the Customer subscribes through the Platform.
The subscription entitles the Customer to:
The right to use ordered options.
The Customer will be invoiced as follows:
An annual payment will be credited by standing order, and this according to the ordered options.
All subscriptions are concluded for one year and are automatically renewed.
The Customer may terminate his subscription after notifying the Vendor and subject to observing a notice period of at least 1 month prior to the expiry of the automatic renewal. During this notice period, the Customer will still have to fulfil all his obligations (including payment of the subscription).
7. Evidence
Communications, orders and payments between Customer and Vendor may be proven by means of computerised records kept in the Vendor's computer systems under reasonable security conditions.
Orders and invoices will be retained on a reliable and durable medium, which in itself will also be considered as evidence.
8. Delivery
Delivery and/or installation will but take place after having received confirmation of the corresponding payment from the Vendor's bank.
Products and services will be delivered to the address specified by the Customer on the online order form. Additional costs resulting from incomplete or incorrect information provided by the Customer will be charged to the Customer.
Delivery will take place through the installer, within the agreed term for goods and digitally through the subscription application.
Delivery terms are indicative. No compensation may be claimed from the Vendor or carrier in the event of any delayed delivery. However, if delivery is delayed for more than 30 days after the agreed date of installation, the sales agreement may be terminated and the Customer may be reimbursed.
a. Verification of orders
Upon receipt of products, the Customer or recipient will verify the proper condition of the delivered product or the conformity of the rendered service.
In the event that one or more ordered products are missing or damaged, the Customer or recipient must formulate the necessary reservations to the carrier at the time of delivery and immediately notify the Vendor by sending an email to service@ordo-key.com.
Verification will be deemed carried out once the Customer or a person authorised by him has accepted the order without reservations.
Any reservation that has not been made according to the aforementioned rules and within the set time limits cannot be taken into account and will release the Vendor from any liability towards the Customer.
b. Delivery error
In the event of a delivery error or upon any non-conformity of products with the information on the order form, the Customer will notify the Vendor within 24h of the delivery date by sending an email to service@ordo-key.com.
Any complaint that has not been submitted within the aforementioned time limit cannot be taken into account and will release the Vendor from any liability towards the Customer.
c. Returns and exchanges
The product to be exchanged or refunded must be returned to the Vendor in its entirety, undamaged, in a proper state of operation and in its original packaging within 7 days. Proceed as follows:
Step 1: Inform the Vendor at service@ordo-key.com and mention the following:
- Product Information: Serial number S/N ORXXXXXXXXXX
- Reason for returning the product: damage, doesn’t work, any other reason and corresponding explanation.
- If damaged, take pictures to prove the damage before returning the product.
Step 2: Send the package to the following address:
ORDO
Wijngaardveld 40
9300 Aalst
Belgium
Any complaint and/or return that has not been made according to the aforementioned rules and within the set time limits cannot be taken into account and will release the Vendor from any liability towards the Customer.
The product to be exchanged or refunded must be returned to the Vendor in its entirety and in its original packaging.
The costs for returning goods are on account of the Customer.
9. Warranties
The Vendor warrants the conformity of its products or services with the contract in accordance with the legislation in force at the time the contract is concluded.
a. Warranty of conformity
The Customer has two years as from the delivery of the product to exercise the legal warranty of conformity.
The lack of conformity must be reported to the Vendor by sending an email to service@ordo-key.com as soon as possible and in any case no later than two months after the discovery of the non-conformity.
10. Right of withdrawal
This article only applies insofar as the Customer is a consumer. If that is the case, the Customer may exercise his legal right of withdrawal and dissolve the contract within 14 working days after the delivery (after having taken possession) of the goods or within 14 days after the conclusion of the service contract. If the system has been installed by our services, the right of withdrawal expires and acceptance of the installation serves as acceptance of the product.
a. Return and repayment
This section only applies insofar as the purchase relates to goods.
After having communicated his decision to withdraw from the contract, the Customer has 2 working days to return the goods.
The Customer may request a refund of the returned product, without claiming additional costs. Also the costs for returning the goods remain on account of the Customer.
The return or exchange of a product can only be accepted if it is still whole, intact and in its original and unused condition, in particular with its complete and intact packaging and ready for re-sale.
The Vendor will refund the Customer for all amounts paid within 14 days of receiving the goods. Installation costs are never refunded.
b. Delivery error
Any withdrawal that is not carried out according to the rules and within the time limits specified in this article and in the applicable legislation cannot be taken into account and releases the Vendor from any liability towards the Customer.
If all or part of the order relates to the delivery of digital content that has not been delivered on a tangible medium, the Customer explicitly agrees that the contract may be executed immediately. The Customer hereby acknowledges that he loses the right of withdrawal if the contract is executed immediately.
If all or part of the order relates to the provision of services, the Customer explicitly agrees that the Vendor can render the services immediately. The Customer hereby acknowledges waiving his right of withdrawal as soon as the Vendor has executed the contract in its entirety.
c. Template of withdrawal form
To the attention of:
Ordo
Wijngaardveld 40
9300 Aalst
Belgium
Company registration number (KBO/VAT): 0861.708.980
e-mail: service@ordo-key.com
Phone: +3253510260
I/We (*) hereby notify you (*) of my/our
(*) withdrawal from the contract relating to the delivery of the good (*)/the
provision of the service described below:
Product no. S/N: OR__________
Ordered on (*)/received on (*): __________
Order number or reference number:_____________
Name (names) of consumer(s): __________
Installation address(es) of consumer(s) __________
Signature of consumer(s)
____________________
Date: __________
* Delete if not applicable
11. Data protection
The Vendor will retain proof of its transactions, including purchase orders and invoices, in its computer systems, observing reasonable security precautions.
The Vendor warrants to Customers the protection of their personal data in accordance with the Privacy Policy available on the Platform.
12. Force majeure
If the Vendor is
wholly or partially unable to execute the order due to an unforeseen
circumstance beyond its control, this is considered a force majeure event.
In such event, the Vendor is entitled to suspend all or part of the execution of the order for the duration of the force majeure. The Vendor will immediately inform the Customer about this.
If the force majeure event persists for more than 90 consecutive days, either party has the right to unilaterally terminate the contract by sending a registered letter to that effect to the other party. Services already performed by the Vendor will nevertheless be invoiced to the Customer on a pro rata basis.
13. Severability of the provisions
If one or more provisions of these General Terms of Sale are declared unlawful or invalid, the remaining provisions will remain in full force and effect.
The unlawfulness or partial or total invalidity of any provision of these General Terms of Sale will not affect the validity and applicability of the other provisions.
The Vendor reserves the right to replace the unlawful or invalid provision by another valid provision with the same purpose.
14. Applicable law and competent court
These General Terms of Sale are governed by Belgian law.
In the event of a dispute and for lack of an amicable solution, the dispute will be submitted to the courts of the judicial district that is competent for the Vendor’s registered office.
15. Information concerning Marrenco NV
Marrenco NV
Company registration number: 861.807.980
Registered office:
Lindeveldstraat
28
9308 Aalst
Belgium
e-mail: info@ordo-key.com
Phone: +32 53 510 260